Privacy Policy

Information We Collect

When you register an account, make a deposit, place a bet, or otherwise interact with the 7u770 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a government-issued ID document (National ID or passport) for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: details of payment methods used, including mobile banking accounts (bKash, Nagad, Rocket, Upay) and bank account information required to process deposits and withdrawals.
• Technical data: IP address, browser type, device model, operating system, session duration, and pages visited within our platform.
• Transactional data: betting history, game activity, bonus usage, win and loss records, and related financial transactions.

We may also collect information you voluntarily provide when contacting our customer support team, including the content of communications sent to [email protected]. In all cases, we strive to collect only the minimum data necessary for the stated purpose.

How We Use Your Information

7u770 uses the personal data collected solely for legitimate operational, legal, and service-improvement purposes. Specifically, we use your information to:

• Create and manage your player account, verify your identity in accordance with KYC obligations, and process deposits and withdrawals via your selected payment channels.
• Deliver and operate our gaming and sports betting services, including cricket betting, live casino, slot games, and crash games tailored for Bangladeshi players.
• Send you service communications such as account verification emails, transaction confirmations, security alerts, and updates to our Terms & Conditions or Privacy Policy.
• Detect, prevent, and investigate fraud, money laundering, underage gambling, and other prohibited activities on our platform.
• Analyse usage patterns and platform performance to improve our website design, game selection, payment flows, and overall user experience for players across Bangladesh.

Data Sharing and Disclosure

7u770 does not sell, rent, or trade your personal information to any third party. We may share limited information with trusted service providers only where strictly necessary and under contractual data-protection obligations. Such situations include:

• Payment processing partners (such as bKash, Nagad, Rocket, and Upay) who require transaction details to complete deposits and withdrawals on your behalf.
• Identity verification and KYC service providers who assist in confirming the authenticity of submitted documents and compliance with responsible gaming obligations.
• Law enforcement authorities or regulatory bodies when we are legally required to disclose information, for example in response to a valid court order or to prevent serious harm.

In every case, we require these third parties to handle your data with the same level of care and confidentiality that we apply internally. No partner is permitted to use your information for their own independent commercial purposes beyond the specific service they provide to 7u770.

Cookies and Tracking Technologies

7u770 uses cookies and similar tracking technologies to deliver a seamless, personalised experience on our platform. Cookies are small text files stored on your browser or device that help us remember your session preferences, keep you securely logged in, and analyse how our platform is used. The types of cookies we deploy include strictly necessary cookies (essential for the platform to function), performance cookies (used to measure page load speed and usage statistics), and preference cookies (used to store your language, currency, and display settings).

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the 7u770 platform. We do not use cookies to track your activity on external websites unrelated to our service.

Data Retention

7u770 retains your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Once your account is closed, we will retain your data for a minimum period as necessary to comply with applicable legal and regulatory obligations — including financial record-keeping requirements, anti-money laundering rules, and dispute resolution procedures.

After the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity. You may request early erasure of your data by contacting our support team at [email protected], subject to any overriding legal obligations we may have to retain specific records.

Your Rights

As a registered user of the 7u770 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or supplement it.
• Right to erasure: you may request deletion of your personal data, subject to any legal retention obligations we are required to meet.
• Right to restrict processing: in certain circumstances, you may ask us to suspend our use of your data while a complaint or accuracy dispute is being resolved.

We will respond to all verifiable data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, but we will notify you of the extension and the reason within the initial 30-day window.

Security Measures

The security of your personal information is a top priority at 7u770. We deploy a multi-layered security infrastructure that includes 256-bit SSL encryption for all data in transit, firewalled servers with restricted access controls, regular security audits and penetration testing, and two-factor authentication options for account access. Our systems are monitored continuously to detect and respond to suspicious activity promptly.

Despite our best efforts, no online system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with our incident response procedures and take all reasonable steps to mitigate the impact.

Third-Party Payment Providers

To facilitate fast and convenient deposits and withdrawals for players in Bangladesh, 7u770 integrates with local and international payment services including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you initiate a payment transaction, you will be redirected to or interact directly with that provider's interface. These payment providers operate under their own privacy policies and are independently responsible for the data they collect during the transaction process.

7u770 does not store your full card numbers, mobile banking PINs, or other sensitive payment credentials. We receive only a transaction reference or tokenised identifier to reconcile payments on our end. We encourage you to review the privacy policies of your chosen payment provider directly for full details of how they handle your financial data.

Age Restriction and Protection of Minors

7u770 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. If we discover that we have inadvertently received personal information from a person under 21, we will delete that information immediately and terminate any associated account without notice. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

7u770 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, service offerings, or applicable legal requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where required, notify registered users via email or an in-platform notification.

Your continued use of the 7u770 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7u770 handles your personal data, please contact our dedicated privacy team. We are committed to addressing your enquiries promptly, professionally, and in full compliance with applicable data protection standards.

Email: [email protected] — We aim to respond to all privacy-related enquiries within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.